How can we help?

If you've lost access to your OlyBet account or wish to reset your password, there are several secure methods you can use. Please follow the instructions below based on your preferred authentication method.

🔐 Option 1: Use the "Forgot Password?" function

• • Go to the login page on the OlyBet website https://www.olybet.ee/

  • Click on the "Forgot Password?" link.

  • Enter the email address used during registration.

If your phone number has been verified on your OlyBet account:

You will receive an SMS with a 4-digit verification code.

Follow the on-screen instructions to complete the reset process.

🔐 Option 2: Reset via Smart-ID

1. On the login page, choose Smart-ID.

2. Enter your personal ID code and click Login.

3. A control code will appear on your screen.

4. You will receive a notification on your device—enter Smart-ID PIN1 to authenticate.

🔐Option 3: Reset via Mobile-ID

1. Select Mobile-ID on the login page.

2. Enter your personal ID code and phone number, then click Login.

3. A control code will appear on your screen.

4. You will receive a notification on your phone—enter Mobile-ID PIN1 to complete authentication.

🔄 Security Tip: Update Your Password Regularly

To keep your account secure:

• • We recommend changing your password every 3 months.

  • Choose a strong, unique password that you do not use on other websites.

What If You No Longer Have Access to Your Email or Phone?

If you cannot access your registered email address or phone number, please contact our support team immediately for assistance.

• Live Chat: Available on our website

• Email: support@olybet.com

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

We offer bank transfers (Bank account IBAN), Skrill, and Paysera, as well as the option to withdraw funds at the cashier of a land-based casino.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

If you wish to add or change your registered bank account number on OlyBet, you have two options depending on your payment method.

Option 1: Automatic Update via Deposit

• Go to the "Deposit" section of your OlyBet account.

• Make a deposit using one of the available bank links.

• The new bank account number will be automatically added to your profile once the deposit is completed.

Option 2: Manual Update via Customer Support

• Use Visa/MasterCard payment or a standard bank transfer method to make a deposit.

• After completing the deposit, send proof of payment to our Customer Support team.

  • Proof of payment should be a screenshot from your online banking.

  • The screenshot must clearly show: Your IBAN account number / Your full name.

• Send the proof of payment to our support email: support@olybet.com.

Please, note that withdrawals are always made via the same method used for depositing funds.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

Terms and Conditions Before Activating Any Promotion

Before you activate any promotion on your OlyBet account, please make sure to carefully read the full terms and conditions associated with the offer.

You can find the terms and conditions:

• On the landing page of the specific promotion

• In the "My Campaigns" section of your OlyBet profile

Understanding the requirements and restrictions before activating a bonus helps avoid issues such as cancellations or disqualification.

Why Bonuses May Be Cancelled?

Bonuses can be automatically cancelled for several reasons. Below are the most common scenarios:

• The bonus campaign has expired
  The promotion had a limited timeframe, and the activation or usage deadline was missed.

• The maximum allowed stake amount was exceeded
  Some promotions include restrictions on how much you can wager per bet. Exceeding this amount can lead to bonus cancellation.

• Wagering requirements were not completed before the expiration date
  For example, if a qualifying sports bet is not settled before the campaign ends, the bonus may be forfeited.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

RTP stands for Return to Player, a percentage that represents the average amount of money a player can expect to receive back from their bets over an extended period. 

How RTP Works for Different Types of Slot Games

Classic Slot Machines

• Definition: These are traditional slot machines with no bonus features.

• RTP Example: Sizzling Hot Deluxe has an RTP of 95.66%. 

Slot Machines with Bonus Rounds

• These slots include special features or bonus rounds that offer additional winning opportunities.

• RTP Calculation: The RTP of these games accounts for the potential payouts from the bonus rounds.

• Example: Fruit Party 2 has a bonus round, and the RTP is calculated considering the payout potential of this feature.

Progressive Jackpot Slot Machines

• These slots offer a growing jackpot that increases with every bet placed by players.

• RTP Calculation: A portion of each bet goes toward the jackpot, which may lower the base game RTP slightly, but the total RTP (base game + jackpot) is similar to other slots.

• Example: Lucky Leprechaun is a popular progressive jackpot slot on our site.

Examples of RTP Values

• Money Train 2: RTP of 96.4%.

• Book of Ra Deluxe: RTP of 95.10%.

• Vampire Night (Progressive Jackpot): RTP is slightly lower in the base game due to a portion of bets contributing to the jackpot.

Key Points to Remember

• RTP is Theoretical: It is calculated over millions of spins and does not guarantee specific outcomes in a single session.

• Short-Term Variability: Actual results can vary significantly in the short term due to the randomness of slot machine outcomes.

• Feature Game Impact: If a slot includes a bonus game, the RTP calculation assumes an optimal strategy is used if player decisions are involved.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

Slot volatility, also known as variance or risk level, is a measure of the uncertainty and payout distribution of a casino slot machine. It indicates how often and how much a slot machine pays out to players.

Types of Slot Volatility

High Volatility Slots

• High-volatility slots are characterized by infrequent but significant wins.

• Player Experience: Players may experience long periods of gameplay without winning, but when they do win, the payouts tend to be substantial.

Low Volatility Slots

• Low-volatility slots provide more frequent but smaller wins.

• Player Experience: Players are more likely to receive payouts during gameplay, but individual wins are typically smaller.

How to Choose the Right Slot Based on Volatility

• For Excitement and Big Wins: Choose high volatility slots if you prefer the thrill of big payouts despite the risk of long dry spells.

• For Consistent Wins: Choose low volatility slots for a more steady experience with regular, smaller payouts.

Frequently Asked Questions

What is the difference between high and low volatility slots?

• High volatility slots have less frequent but larger payouts.

• Low volatility slots offer more frequent but smaller payouts.

Can I control slot volatility?

• No, slot volatility is determined by the game’s design and cannot be changed by the player.

How can I tell if a slot is high or low volatility?

• This information is usually available in the game’s information or paytable section.

• On our site, you can also refer to the game description for volatility details.

Are medium volatility slots available?

• Yes, some slots are categorized as medium volatility, providing a balance between frequency and payout size.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

Unfortunately, sometimes this can happen. If your game is stuck or not responding, follow these steps to resolve the issue:

Step 1: Restart the Game

• Close the game completely.

• Reopen the game.

• The game should continue from where it got stuck.

Step 2: Check Your Browser Settings

• Ensure your browser is up to date.

• Clear your browser cache and cookies:

  • For Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.

  • For Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.

  • For Edge: Go to Settings > Privacy, Search, and Services > Clear Browsing Data.

Step 3: Contact Customer Support

If the game is still not working as expected, please contact our Customer Support team via:

• Live Chat: Available directly on our website.

• Email: support@olybet.com

Information to Provide When Contacting Support

To help us resolve your issue quickly, please provide the following information:

• Game Name: The name of the game you were playing.

• Time of Issue: The exact time the problem occurred.

• Description of the Issue: A brief explanation of what happened.

• Screenshot: If an error message appeared, please include a screenshot.

Frequently Asked Questions

Why did my game get stuck?

Games can sometimes get stuck due to network issues, browser problems, or technical glitches.

Will I lose my progress if the game is stuck?

In most cases, your game progress should be saved, and you can continue where you left off after restarting.

How long does it take to resolve game issues?

Resolution time can vary depending on the complexity of the issue, but our support team aims to respond as quickly as possible.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.