What to do if a deposit didn't reach my OlyBet account?

How Long Do Deposits Take?

All deposit methods on OlyBet are processed instantly, except for Bank Transfer, which may take up to 24 business hours to reflect in your OlyBet balance. Even for instant methods, due to technical or banking delays, deposits may take up to 20 minutes to appear in your gaming account.

What to Do If Your Deposit Hasn’t Arrived?

If your deposit has not appeared in your OlyBet account after 20 minutes:

1. Contact our support team via:

   • 💬 Live Chat on our website

   • 📧 Email: support@olybet.com

2. Prepare and attach proof of payment from your bank. This must be in PDF format.

Having this document ready allows our support agents to quickly locate your transaction and ensure it is credited as soon as possible.

What Should Be Included in the Proof of Payment?

To ensure our team can identify your transaction without delay, make sure the PDF document includes the following information:

• Your full name (first name and surname)

• Your account number (IBAN)

• The beneficiary’s account number (IBAN)

• Reference or payment description

• Date of the transaction

How to Download Proof of Payment from Your Bank?

Finding the correct document may vary depending on your bank. Below are step-by-step guides for commonly used banks:

Paysera

• Log in to your Paysera account (via app or website)

• Go to Accounts > Statement

• Select the relevant date range

• Find the specific transaction

• Click Export or Download and choose PDF format

Revolut

• Open the Revolut app

• Navigate to Transactions

• Select the specific payment

• Tap on 'Get statement' or 'Download proof'

• Choose PDF format

Wise (formerly TransferWise)

• Log in to your Wise account

• Go to Activity or Transactions

• Select the relevant payment

• Click Download Receipt or Export as PDF