My game is stuck, what can I do?

Unfortunately, sometimes this can happen. If your game is stuck or not responding, follow these steps to resolve the issue:

Step 1: Restart the Game

• Close the game completely.

• Reopen the game.

• The game should continue from where it got stuck.

Step 2: Check Your Browser Settings

• Ensure your browser is up to date.

• Clear your browser cache and cookies:

  • For Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.

  • For Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.

  • For Edge: Go to Settings > Privacy, Search, and Services > Clear Browsing Data.

Step 3: Contact Customer Support

If the game is still not working as expected, please contact our Customer Support team via:

• Live Chat: Available directly on our website.

• Email: support@olybet.com

Information to Provide When Contacting Support

To help us resolve your issue quickly, please provide the following information:

• Game Name: The name of the game you were playing.

• Time of Issue: The exact time the problem occurred.

• Description of the Issue: A brief explanation of what happened.

• Screenshot: If an error message appeared, please include a screenshot.

Frequently Asked Questions

Why did my game get stuck?

Games can sometimes get stuck due to network issues, browser problems, or technical glitches.

Will I lose my progress if the game is stuck?

In most cases, your game progress should be saved, and you can continue where you left off after restarting.

How long does it take to resolve game issues?

Resolution time can vary depending on the complexity of the issue, but our support team aims to respond as quickly as possible.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.