Can I permanently delete my profile?

Kindly note that it is not possible to permanently delete your OlyBet gaming profile due to legal obligations that require the storage of certain user data. According to the law, we must retain transaction and account data for a period of 5 years. 

This requirement is in accordance with the General Data Protection Regulation (GDPR) — specifically, Articles 17.3(b) and 17.3(e), which outline exceptions to the right to erasure.

Legal Basis for Data Retention

We are required to retain your data in compliance with the following laws and regulations:

• Gambling Act

• Estonian Tax and Customs Board

• Money Laundering and Terrorist Financing Prevention Act

• Prosecutor’s Office

For more information, please review our Privacy Policy page.

How to Manage Your Data?

Although your profile cannot be permanently deleted, you have the right to request the management of your personal data under the General Data Protection Regulation (GDPR).

To exercise your data rights:

1. Fill out the GDPR Data Request Form on our website HERE.
2. Specify your request in the form.
3. Our team will review your request and respond according to the GDPR guidelines.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.