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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
How to re-open my profile?
Am I allowed to register an OlyBet account?
How do I open an account?
I’m trying to register an account, but it claims my e-mail address is already registered.
What are the methods of OlyBet account verification?
See all 7 articles

Deposits
What to do if a deposit didn't reach my OlyBet account?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
Are there any deposit fees in OlyBet Casino?
Can I track my previous deposits?
What is IBAN and CVC / CVV code?

Payouts
How long does it take to receive my winnings?
How do I add or change my bank account?
How do I collect my winnings?
Do you have fees on payouts? Will my online gambling winnings be taxed?
How can I cancel my withdrawal?
Can I track my previous payouts?
See all 7 articles

Promotions and Bonuses
Why did my bonus get canceled?
How can I be informed of new bonus offers?
What does Wagering / Turnover Requirement mean?
Why does the OlyBet apply limits during the bonus play?
Does OlyBet provide weekly bonuses for registered players?
How do Free Spins work?
See all 8 articles

Casino
My game is stuck, what can I do?
How are casino games regulated?
What type of casino games can I play online?
Can I play for free?
Where do I find the rules for a specific game?
My casino game is running slow. How can I fix it?
See all 8 articles

Sports Betting
How does a Risk-Free Bet works?
How does a FreeBet work?
What types of bets are available to me?
How does the CASH OUT feature works?
What are the minimum and maximum betting amounts?
What is Superbet?
See all 9 articles

Fantasy Sports
What is Fantasy Sports?
How points are calculated?
What Fantasy Sport types are available to me?
How to play Fantasy Sports?
How to make changes in already existing teams?
Can I create more than one team per league?
See all 10 articles

Poker
GGPoker basic troubleshooting
How does GGCare & GGCheers promos work?
How to start playing poker at OlyBet?
What’s the difference between regular Hold ‘Em and Short Deck?
How does the Fish Buffet promotion works?

Responsible Gaming
How do I know if I'm addicted to gambling?
How to activate self-exclusion?
How to activate the loss limit?
How is the loss limit calculated?
How do I change or cancel the loss limit?

General Questions
Is OlyBet Casino safe to use?
Can I play from all countries?
How do I clear cache & cookies?